Sage X3, Enterprise Resource (ERP) for services businesses

An Enterprise Resource (ERP) system for managing service delivery, contracts, projects and processes.

Proud of our:

100% Project Success Record
84% Customer Net Promoter Score (NPS)
Sage Ecosystem for 20 years
Zero Attrition in our Technical Team
Part of Pine Services Group, Sage’s largest global partner

Would simplifying complex project management and service delivery requirements help your business to save time and reduce costs?

For organisations that need to manage service contracts, external suppliers and manage complex projects.

Maintaining an overview of operations characterised by complex projects or high numbers of service and maintenance contracts poses a real challenge for businesses today. When disparate solutions work in silos and cannot speak to one another; bottlenecks, redundancies and other inefficiencies can occur.

Whether your business is geared solely towards service management or combines it with manufacturing or distribution operations; visibility of information from all departments is key to meeting your customers’ expectations.

As a company providing post-sale, contracted maintenance, project-related or other services, you need tight control, performance reporting, recording and communication.

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How does Sage X3 Enterprise Resource (ERP) help services businesses?

The good news is that an Enterprise Resource (ERP) with service-specific functionality, like Sage X3, helps service businesses mitigate these challenges. Service businesses can easily manage service requests, maximise resource utilisation, accelerate response times, as well as manage projects whilst tracking against budget and much more. With Sage X3 you can:

Accelerate response times – process customer enquiries with accurate information about project costing, pricing and more
Improve processes – automate creating customer invoices, revenue recognition entries, and budget adjustments
Manage and gain visibility on service tasks – tracking time and materials
Simplify projects – ensure accurate tracking, keep projects on schedule and increase profits

Take a personalised, interactive Sage X3 product tour, in your own time

Take an interactive, personalised tour of Sage X3 and explore the platform at your own pace. Our enhanced Sage X3 Product Tour gives you a hands-on view of the end-to-end processes that run manufacturing and distribution businesses, from purchasing and inventory through production, quality, sales and finance. You’ll see how teams gain real-time operational visibility, improve traceability and control, reduce manual work, and make faster decisions with dashboards and drill-down reporting. It’s ideal for operations, manufacturing, supply chain, finance and IT leaders who want deeper control across their business, especially if you’re outgrowing spreadsheets, disconnected systems, or an ageing ERP.

Take a Sage X3 product tour

Discover our Sage X3 services case studies

View services case studies

Sage X3 guide

Mastering global complexity with ERP.

Add value to your multi-entity, multi-site, global organisation by using a single ERP system.

Download now

A guide to Sage X3 enterprise resource erp for the service industry

Discover our guide to Sage X3 Service

Streamline and manage complex service activities.

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Signs it’s time to upgrade or replace your ERP system

Includes six real-life Inixion ERP case studies.

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Powerful capabilities for services businesses

Sage X3 for services businesses includes service management and project-related capabilities. It helps you successfully manage your entire project lifecycle so you can focus on delivering an extraordinary customer experience.

Sage X3 Services standard functionality

Project Management	Service
Key capabilities include: Profitability analysis to evaluate completed projects Structured project organisation based on sub-projects and steps Assignment of costs, prices, services and external suppliers to individual project steps Resource planning, maximising skills and workloads Individual graphical analysis Confirmation of actual times and costs in a web interface Clear overview of individual projects or services Information on anticipated sales, costs and margins for each service Transparent view of the project, or at a sub-project level, about sales, profits and budgets as well as processing status	Key capabilities include: Service contracts that can be categorised and set to renew based on number of days/months/year Install base visibility – customer installations can be linked to a service contract Service requests and interventions, which can be categorised, assigned and include consumptions that can be invoiced Warranty requests to track requests for a given warranty service contract

Project Management

Service

Key capabilities include:

Profitability analysis to evaluate completed projects
Structured project organisation based on sub-projects and steps
Assignment of costs, prices, services and external suppliers to individual project steps
Resource planning, maximising skills and workloads
Individual graphical analysis
Confirmation of actual times and costs in a web interface
Clear overview of individual projects or services
Information on anticipated sales, costs and margins for each service
Transparent view of the project, or at a sub-project level, about sales, profits and budgets as well as processing status

Key capabilities include:

Service contracts that can be categorised and set to renew based on number of days/months/year
Install base visibility – customer installations can be linked to a service contract
Service requests and interventions, which can be categorised, assigned and include consumptions that can be invoiced
Warranty requests to track requests for a given warranty service contract

Sage X3 Services standard functionality

Project Management –

Key capabilities include:

Profitability analysis to evaluate completed projects
Structured project organisation based on sub-projects and steps
Assignment of costs, prices, services and external suppliers to individual project steps
Resource planning, maximising skills and workloads
Individual graphical analysis
Confirmation of actual times and costs in a web interface
Clear overview of individual projects or services
Information on anticipated sales, costs and margins for each service
Transparent view of the project, or at a sub-project level, about sales, profits and budgets as well as processing status

Service –

Key capabilities include:

Service contracts that can be categorised and set to renew based on number of days/months/year
Install base visibility – customer installations can be linked to a service contract
Service requests and interventions, which can be categorised, assigned and include consumptions that can be invoiced
Warranty requests to track requests for a given warranty service contract

FAQs – Sage X3 for services

What type of services business do you support using Sage X3?lindsay.ross@inixion.com2023-09-06T14:20:50+00:00

What type of services business do you support using Sage X3?

We already support several different types of services businesses including hospitality businesses, logistics, and aviation services. We can support all types of services business. Get in touch with us to discuss your project or access our Sage X3 Service guide for more information.

What are the main capabilities of Sage X3 for managing services?lindsay.ross@inixion.com2023-09-06T14:21:48+00:00

What are the main capabilities of Sage X3 for managing services?

Sage X3 simplifies service and maintenance procedures. Sage X3 includes service, contract management and project management capabilities.

Access our Sage X3 Service guide for more information.

What are the deployment options for Sage X3?lindsay.ross@inixion.com2026-07-28T13:02:20+00:00

What are the deployment options for Sage X3?

Depending on your preference, Sage X3 can be deployed in the cloud, on-premises or as a hosted solution. However deployed, access is through a standard (HTML 5 compatible – such as Chrome, Firefox, Edge, Safari etc.) Internet browser.

How is Sage X3 licensed?lindsay.ross@inixion.com2026-07-28T13:05:36+00:00

How is Sage X3 licensed?

Sage X3 is highly configurable and flexible. Whether you deploy the system on-premises or in the cloud, Sage X3 licensing is subscription pricing based—no more capital expenditure and reducing your ROI timeline.

Does Inixion also work in the USA/Canada?kaizenfive2025-02-18T16:32:31+00:00

Does Inixion also work in the USA/Canada?

We are a fully accredited Sage North America partner and experts in international implementations of Sage X3. Many of our customers are in North America and are supported by our team in the UK. Moreover, we proudly assist many of our customers with their global subsidiaries, providing comprehensive support every step of the way.

Meet the team of Sage X3 consultants and professionals

Why work with us?

Lifetime partner

If you’re looking for a business management system partner, then Inixion would like to meet you. With zero-failed projects, our customers have partnered with us to gain a competitive edge and many for the lifetime of their project.

Project continuity

With zero employee attrition in our consultancy team, you work with the same trusted experts throughout your project. This continuity ensures deep understanding of your business, consistent communication, and a smoother, more efficient implementation from start to finish.

Unrivalled knowledge

Many of our team members were once end-users of the Sage solutions we now implement and have firsthand experience in the industries we support. We apply our unique dual knowledge and experience to your business to help you thrive and succeed.

Would you like to learn more about Sage X3 for services?

If you would like to know more about Sage X3 for services and how it will benefit your services business, or you would like to book a demo, then get in touch today.

Get in touch today