Our people are central to the ‘Inixion Difference’ and we’re particularly proud of the fact that we have had zero employee attrition since our inception.
This month we’re putting Chris Marchant in the spotlight. Chris joined us this year as a support consultant. We asked Chris about his role and his views on Inixion.
You’ve been with Inixion for around 6 months now. What originally attracted you to Inixion?
I was attracted to various aspects of Inixion, the family culture being a powerful draw, which is proven by the fact that Inixion prides itself on keeping employees. No technical staff have left since I started with the company. This was a superb indicator that Inixion would be a great place to work, as they clearly look after their staff. I was also very keen to support just one business management system. In my last role, I was spread over many different applications, making me a jack of all trades and a master of none. Inixion has allowed me to go back to providing a better service for our customers, specialising in Sage X3. Since starting with Inixion, a bonus is that my work-life balance is so much better. Working from home has taken away my commute, and I am around a lot more if my family need me.
How did you get ‘into’ Sage X3
I kind of fell into Sage X3 as my last role started with supporting a bespoke Enterprise Resource Planning (ERP) system running on an IBM I-Series. The company decided to move away from this, and Sage X3 was chosen as the replacement solution. I was given the role to rewrite the I-Series reports in Crystal Reports for the new Sage X3 system. I threw myself into the role, learning the backend database and how the tables all hung together, to allow me to create the reports the business needed.
What do you think are the hardest parts of your job?
It must be the sheer size of Sage X3! It is a massively complex piece of software that can do way more than I knew in my previous role. Every day I am learning new options and features.
What do you like best about working at Inixion?
The variety: you never know what challenge the next support ticket will bring. It could be a very simple fix, or it could be something that takes a lot of in-depth testing and investigation to get to the solution the customer needs.
What does a typical day at Inixion look like for you?
I don’t think there is a typical day in support for Inixion. You never know what problems will crop up for customers. The next ticket could be anything from reporting/printing issues, invoice problems, price discrepancies, to import template errors or journals. The flexibility of Sage X3 means that different ways customers can use it in so many different ways, which can produce varied challenges.
What do you think makes Inixion stand out from its competitors?
Inixion goes above and beyond for the customers. Pulling together as a team to find solutions for customers. They are very focused on customers and their needs, providing a great service.
