Just six years after Inixion was founded as one of the first UK Sage X3 partners, we began working with UK companies that had operations in North America. Five years later, we started directly supporting a North American based business with their Sage X3 system.
It might seem like an unusual choice at first: a North American company partnering with a UK-based Sage X3 specialist – but in many ways, it makes perfect sense. The nature of our work in the UK has equipped us with the skills and experience that translate well across borders.
In today’s global business landscape – where teams, systems, and operations span time zones and regions – drawing on international expertise can make all the difference.
Here’s how working with a UK-based Sage X3 partner North America, like Inixion, brings real value to your North American business:
1. Time zone advantage for extended coverage
One of the practical benefits of working with a UK-based Sage X3 support team is the time zone difference. With the UK being 5 to 8 hours ahead of North America (depending on your location and time of year), this gap can work to your advantage, especially when it comes to ongoing support.
While your local team is still asleep, we’re still in full swing. This allows us to:
- Look into early-morning issues so they’re resolved before your team starts their day
- Carry out essential maintenance overnight, reducing impact on your working hours
- Start addressing late in the day submitted support tickets right away, without the usual wait
This kind of overlap helps keep day-to-day operations running more smoothly, with faster response times and less downtime.
Want to hear how this works in real life? Take a look at our ‘You Sleep, We Support’ article to see what our North American customers have to say.
2. Access to a highly skilled Sage X3 team
With over 260 years over combined Sage X3 knowledge in the company, we are proud of our zero failed Sage X3 implementations statistic. Whether you’re based in North America or the UK, you can count on us to bring the same level of dedication and attention to detail to your Sage X3 implementation and ongoing support.
No matter how straightforward or complex your business needs are, our flexible, tailored approach is designed to align with your timeline. A typical Sage X3 implementation can take anywhere from a few months to several, depending on your specific requirements.
We also offer a wide range of training options to suit your needs, whether you’re just getting started, need specialised sessions for individuals or groups, or want refresher courses for updated processes or new team members.
Our experienced Sage X3 team supports customers in North America and beyond with:
- In-depth implementation and integration expertise across multiple sectors
- Knowledge of compliance and regulatory requirements in the UK, USA, Canada, EU, and other global markets
- A consulting approach that emphasises value, collaboration, and accountability
This combination of experience and insight, especially in areas like compliance, regulatory frameworks, and multi-currency functionality, offers valuable support where local resources may have limited expertise.
3. Multinational expertise to support global expansion
If your North American company has – or is planning – operations in Europe, Asia, or Africa, partnering with a UK-based Sage X3 expert, like Inixion, can provide valuable support in navigating those markets. Inixion is familiar with working across multiple regions, languages, and regulatory environments, and can help simplify some of the complexities that come with international operations.
Expanding into or trading with Europe, for example, often involves unique challenges. From export reporting requirements to understanding VAT regulations, including the newer VAT system in Europe, there’s a lot to stay on top of. Multi-currency management is another common hurdle. While many North American businesses work primarily in U.S. or Canadian dollars, expanding into the UK and European markets often means managing transactions in pounds, euros, or other local currencies. This might involve handling sales and purchase prices or financial processing across a group structure, like a North American-based headquarters supporting a Euro- or Sterling-based subsidiary.
Working with a a UK-based Sage X3 partner North America, like Inixion can help you:
- Design Sage X3 solutions that scale globally
- Stay compliant with UK and EU regulations
- Navigate international tax and reporting requirements with confidence
These kinds of issues and solutions are part of everyday business for many UK-based companies, but they can feel daunting if you’re new to international operations. That’s why we’ve focused on supporting North American businesses with their European subsidiaries; bringing insight, experience, and practical guidance to help simplify the process and support your growth.
An ERP system like Sage X3 plays a key role in keeping your business running smoothly. Support for these systems shouldn’t be limited by location: it should be based on the right expertise, availability, and strategic fit. By working with a UK-based Sage X3 partner like Inixion, North American companies can benefit from around-the-clock support, international reach, and access to experienced professionals. In today’s global economy, your ERP support should be just as connected. So, if you’re a North American business, why not consider adding us to your Sage X3 support partner shortlist?
