At Inixion, we are proud to have achieved an 84% Net Promoter Score, a result that places us firmly in the world-class category for customer loyalty. More than just a strong statistic, this score reflects the experience our customers have of working with us, from successful project delivery and deep product expertise to long-term team continuity and trusted relationships. In this blog, we explore what NPS means, why an 84% score matters, and what sits behind that result for Inixion.
What is Net Promoter Score (NPS)?
Net Promoter Score is a widely used metric designed to measure customer satisfaction and loyalty through one simple question:
“How likely are you to recommend this company to a friend or colleague?”
Responses fall into three categories:
- Promoters (9–10): Loyal customers who actively recommend the business
- Passives (7–8): Satisfied but not enthusiastic
- Detractors (0–6): Unhappy customers who may discourage others
The score is calculated by subtracting the percentage of detractors from the percentage of promoters:
NPS = % Promoters – % Detractors
Scores range from -100 to +100.
What Makes 84% World-Class?
To put this into perspective:
- 0–30: Average
- 30–50: Good
- 50–70: Excellent
- 70+: World-class
Most companies never break past 50. Very few exceed 70. An NPS of 84% is not just high – it’s exceptional, placing Inixion among the very best-performing organisations in terms of customer loyalty.
Beyond the score: What powers Inixion’s NPS
While many companies focus on improving perception, Inixion’s results are rooted in consistent, measurable delivery.
100% Project success rate
Every single project delivered by Inixion has been successful. This is a rare and powerful claim – and one that directly drives customer confidence and advocacy. Customers know they can rely on outcomes, not just promises.
300+ man years of Sage X3 experience
Depth of expertise matters. With over 300+ man-years of combined Sage X3 experience, Inixion brings a level of knowledge that reduces risk, accelerates delivery, and ensures best-practice implementation every time.
Zero technical employee attrition in nearly 20 years
Consistency in people leads to consistency in service. Inixion has maintained zero Sage X3 technical employee attrition across nearly two decades. That means:
- Customers work with stable, experienced teams
- Knowledge is retained and continuously built upon
- Relationships deepen over time
This kind of continuity is almost unheard of in the technology sector – and it shows in customer satisfaction.
Why customers become promoters
An NPS of 84% means most of our customers are not just satisfied – they are actively recommending us!. That level of advocacy typically comes from a combination of factors:
Trust built through delivery
A 100% success rate removes uncertainty. Customers trust that projects will be delivered as expected – or better.
Expertise that inspires confidence
With decades of collective experience, customers feel they are in safe hands from day one.
Consistency that strengthens relationships
Zero attrition ensures customers aren’t constantly re-educating new teams. Instead, they benefit from long-term partnerships with people who understand their business deeply.
Low friction, high value
Fewer issues, smoother implementations, and clear communication all contribute to a seamless customer experience.
A powerful competitive advantage
In markets where competitors may achieve NPS scores in the 30–50 range, an 84% score creates a clear and meaningful gap.
But more importantly, Inixion’s supporting metrics – flawless project delivery, unmatched experience, and team stability – make that advantage sustainable.
This isn’t a one-off result. It’s the outcome of a deliberate, disciplined approach to customer success.
Why Net Promoter Score still matters
Net Promoter Score remains one of the most effective indicators of long-term business health because it captures something deeper than satisfaction: loyalty.
It answers critical questions:
- Are customers willing to advocate for us?
- Are we delivering consistent value?
- Are we building relationships that last?
For Inixion, the answer is a clear and confident yes.
Final thoughts
An NPS of 84% is more than just a world-class number – it’s a reflection of how a business operates at every level.
For Inixion, that score is backed by:
- 100% project success
- 300+ man years of Sage X3 expertise
- Zero technical employee attrition over nearly 20 years
- An approach of mutual value with our customers – we work in collaborative partnership
Together, these aren’t just impressive statistics – they’re proof of a company that delivers, consistently and at scale.
And in a world where customer experience defines success, that’s what truly makes Inixion world-class.
