Our people are central to the ‘Inixion Difference’ and we’re particularly proud of the fact that we have had zero employee attrition since our inception. Check out the next instalment of our employee spotlight series, with Joe Orton, who joined us in 2017 as a Support Consultant and has since moved to become one of our Sage X3 Consultants. We asked Joe about his role at Inixion and his transition to the operations department.
You’ve been with Inixion for around 6 years now. What originally attracted you to Inixion?
I was attracted to Inixion as I had heard about their great reputation as Sage X3 experts in the UK and experienced this first-hand when I met Ian Bromley, Inixion’s Managing Director. Ian had come in to train some of the newly formed Sage X3 team at a Sage Business Partner I worked for at the time.
I had first-hand dealings with the Inixion team whilst I was working as a Sage X3 user for a client of Inixion. The Inixion team members I worked with were knowledgeable, professional, always available for advice, relaxed and fun to work with. This made me confident that if I could progress my Sage X3 knowledge anywhere it would be with Inixion.
How did you ‘get into’ Sage X3?
I started working with Sage X3 around 12 years ago. I had studied for a degree in Computing and my first IT job after graduating was with the aforementioned Sage Business Partner. I was taken on as a junior technical consultant at first with their brand-new Sage X3 team. We were all learning Sage X3 together, but I was also learning about IT and Enterprise Resource Planning (ERP) systems. Later I moved into Sage X3 support at the same company as maternity cover initially but ended up staying in support. It was a really great time to get into Sage X3, because back then all the official Sage training courses were delivered in Paris. The team and I got to visit Paris multiple times and learned X3* from people who had been working with it from the start, and the bonus was, I saw a lot of Paris too!
You started as a support consultant, but you moved across to the operations team as a consultant last year. How did that come about?
After a short time in Inixion support, I started working in a hybrid role, where my time was spent doing 60-70% support and the remainder as part of the consultancy team. This included customer training and later working as a junior developer. Having worked in a consultancy role for another Sage Business Partner gave me a lot of knowledge and confidence for this transition.
Working in the hybrid role allowed me to develop my knowledge further and get to know a lot of Inixion’s customers’ businesses and users. Of course, there were some changes that came with the switch but having the support of my line manager and a plan for my development, with the excitement of the new role it all felt very natural and enjoyable. This made the transition feel almost seamless.
What do you think are the hardest parts of your job?
One of the most challenging but also rewarding aspects of the role is finding solutions for our customer’s requirements. Even if we are subject matter experts in a particular area, whenever a customer requirement in that area comes up, they are rarely the same and will always lead to new learning on the subject. It’s not always plain sailing getting to the solution, however, when you find the solution, get it working and present it to the customer, it feels great, and this is the reason we love our jobs.
What do you like best about working at Inixion?
The thing I like most about working at Inixion is that we are very well looked after by the company on a personal basis. Inixion understands that we give a lot of our own time to our jobs and that personal time is important, which is rewarded with flexibility and respect. Also, in recognition of the fact that we all work on our own from home, Inixion puts a lot of effort into making sure that we have many face-to-face meetings and sessions throughout the year for both development, team building and enjoyment.
Another aspect I like is that we get to work on so many different types of things and that there are always training sessions delivered internally, so no day is boring and the opportunities to do new things are always available.
What does a typical day at Inixion look like for you?
I start my day by answering questions and emails that may have come in overnight from our American customers, teammates, or things I didn’t get to the day before, so I’ll catch up with them first.
Consultancy work is varied so it’s not often that the tasks I have from one day to the next are the same, but nearly all involve meeting over MS Teams with colleagues or customers. I may deliver training or work on a technical solution.
What do you think makes Inixion stand out from its competitors?
Oooh, tough one! Our competitors all deliver their products with professionalism and skill, but I think we have a couple of advantages and they’re related to being a smaller company. Firstly, we have a flatter structure than a lot of other companies, which makes us more agile and everyone has a voice that can shape how we do things. Secondly, it feels more like a family unit than a business. We’re geographically spread and maybe don’t see everyone face-to-face a lot, but because we’re a small family we all know that if we pick up the phone we can have a laugh, and then ask for whatever we need. Thirdly, we are all pulling in the same direction, everything we do can be directly attributed to the success of the company.
Inixion’s experience and maturity in the Sage X3 space and the fact that we only deliver Sage X3, make Inixion stand out when a prospect comes across Sage X3.
*Sage took over X3 from a French company called Adonix in 2005, hence the knowledge hub was located in Paris at that time.