Our people are central to the ‘Inixion Difference’ and we’re particularly proud of the fact that we have had zero employee attrition since our inception. Check out the next instalment of our employee spotlight series, with Paul Scott, who started with Inixion in 2010 as employee number 5. Paul began as our Sage X3 developer and has since moved on to be our senior developer. We asked Paul about his role at Inixion and how things have changed since he started with us.
How did you ‘get into’ Sage X3?
Back in 2003, I was working as a web developer for my previous employer and was involved in a website integration project with Adonix X3 (Now known as Sage X3) for one of their customers. At that time, I had to work closely with the in-house X3 developers to understand the background of the system and I worked on another X3 integration project as well. I then managed to secure a role as a junior developer, and I was moved into the development team!
You’ve been with Inixion for around 12 years now. What originally attracted you to Inixion?
The company I previously worked for, was taken over. Rather than working for a company that had around 20 different ERP systems in its portfolio, including Sage X3, I wanted to work for a company that focused on one single ERP system. One of the things that attracted me to Inixion was that Sage X3 was and is its only focus.
Ian Bromley, Inixion’s founder, also stood out for me. Ian had also worked at my previous company, and although I hadn’t worked with Ian at that time, several of my colleagues had and they spoke very highly of him. I also knew two of the other employees at Inixion because we’d all worked at the same company. It’s the personal connections that can help to make a new job attractive.
You are now our senior developer. How does it feel to be no longer ‘alone’ in this role?
It’s good to have someone else to brainstorm with when you have a technical problem. It also helps that some of my development workload is shared now. I have quite a dual-natured role in that I am involved in support, I quote modifications to customers’ requirements, programme the modifications, as well as mentor our development team.
You were employee number 5. How has Inixion changed over these 12 years?
The number of customers has increased over the years. Having been with the company from an early stage, it’s been great to work with the customer base as it has grown over the years. It means that I have worked with most customers and understand their system, which helps whenever we do a new project with them.
Over time, it seems that I have helped my consultant colleagues to gain an understanding of development as well. I am now not called on for some small system changes, which my colleagues can do themselves.
What do you think are the hardest parts of your job?
It’s probably balancing all the competing demands on my time; working with support to solve issues for live customers, quoting for work in a timely fashion and executing the development within the scheduled timeline.
A hard part of my job, which I enjoy, is figuring out the technical side of things. If a customer needs to integrate into a system that is new to us, it’s sometimes very tricky to figure out how best to do that. You do get a better sense of achievement from solving a challenging problem.
A programmer is generally really interested in the journey of how to get to the solution, but the customer is not interested in the how, they are interested in the now.
“I think developers are problem solvers by nature. It’s great to be given a tricky situation and try to figure out the best way to solve the issue.”
What do you like best about working at Inixion?
I like the varied nature of the work. What also makes it enjoyable is our colleagues. It sometimes feels a bit more like a family than a work team.
What does a typical day at Inixion look like for you?
There is no such thing as a typical day. I can be working on either programming, admin, scheduling, quoting or support. Of course, if a customer has a support issue that affects their business, then it takes precedence to ensure that this is solved as quickly as possible.
At Inixion we talk about ‘Making your business our business’; how do you experience that?
Generally, I don’t tend to have that much interaction with customers on a day-to-day basis. It’s great when we do development workshops for our customers. That’s when ‘making your business our business’ comes into play. The development workshops are generally structured into showing the customer a pre-set selection of requested and value-added capabilities and then we work with the customer to determine what would be meaningful to their business or day-to-day tasks and we show them how that works.
We’ve been working with our customers for such a long time and have learned so much over the years, that we use that knowledge to constantly improve what we deliver.
What do you think makes Inixion stand out from its competitors?
If I was really bold, I’d say it would be me! Having a system that is configured, rather than having lots of modifications, makes it future-proofed. Any new upgrades or changes are far more cost-effective for our customers. This is also part of ‘making your business our business’, as it enables our customers to be agile.