Our people are central to the ‘Inixion Difference’ and we’re particularly proud of the fact that we have had zero employee attrition since our inception. Check out the next instalment of our employee spotlight series, with Callum Melluish, one of our Support Consultants. We asked Callum to tell us about his role and what he enjoys about working at Inixion.
What led you to work in IT Support?
My Dad ran his own IT Support company, so from a young age, I got lots of exposure to IT. We used to play around on computers, but it was only later that I started to get interested in IT Support. When I went to college, I studied mechanics. There are similarities between IT Support and car mechanics, as you must diagnose an issue and come up with a suitable solution. However, in IT Support, you don’t have to get up and go out in the cold and the wet and you (generally) work sociable hours! After my studies, I started working for my dad in IT support and the rest is history.
“It’s the puzzle aspect of both mechanics and IT Support that I enjoy. Things rarely occur in the same way.”
How did you ‘get into’ Sage X3?
After working for my dad’s company for a few years, I was outsourced to one of his clients to manage their Sage CRM system and IT infrastructure. This eventually led me to my next role working as an IT Support Analyst for a redistribution company that was about to make the move from Sage 200 to Sage X3 as well as implementing Datalinx as their Warehouse Management System (WMS) in their warehouse. I originally started as their internal IT support, but because of my affinity with Sage products, I moved on to become their Sage X3 local admin. I got lots of exposure to Sage X3 as our company was self-sufficient in the system. I enjoyed working on the WMS as well because you see the stock movement process. However, in the WMS through the handhelds, you see the physical movements.
What do you think are the hardest parts of your job?
Moving from client-side to partner-side you must look after so many different customer systems. With Sage X3 being so configurable and versatile, every customer set-up is different and knowing how each of the customers uses the product was a huge learning curve.
What attracted you to Inixion?
During my time working for the redistribution company and collaborating with their support partner, I got interested in moving to partner support. I chose to work at Inixion because the interviews felt more like a natural conversation and I got a good feeling about the company. And, because everyone in the company works remotely, it also allowed me to remain living in my area.
What do you like best about working at Inixion?
Inixion makes everything work flawlessly. I love working remotely, but the team at Inixion makes it feel as though we are working together in an office. There is always some banter and even when you’re on a call to your colleagues to deal with an issue they always have time for a chat. Everyone is willing to make time for you when you need it. It’s all about teamwork.
What does a typical day at Inixion look like for you?
Working in the support team we have our daily catch-up first thing, which allows us to get input from the rest of the team if we need it. After that, we are focused on working through any new support calls whilst maintaining anything ongoing.
At Inixion we talk about ‘Making your business our business’, how do you experience this?
We’re not just resolving the issue that is raised on a support call but also looking at potential underlying issues. If we notice customers doing something in an inefficient way, we’ll proactively look at working with them to change their processes so they can operate better.
What do you think makes Inixion stand out from its competitors?
‘We’re all amazing’. Actually, I think it’s the way we gel together as a team that filters through to our customers. It’s not just teamwork, but the team fits together really well.