Our people are central to the ‘Inixion Difference’ and we’re particularly proud of the fact that we have had zero employee attrition since our inception.
This month we’re putting David Spiller in the spotlight. David joined us 11 years ago as a project manager and consultant and has a portfolio of customers he looks after. We asked David about his role and how Inixion has changed since he joined us.
You moved from the ‘client side’ to the ‘partner side’ when you joined us in 2012. What convinced you to make that move?
Many years ago, I worked for an ERP solutions company as an ERP Implementation Consultant and worked closely with Ian Bromley, who worked there as a Project Manager. We were even invited to Ian’s wedding with his wife Jo. We still fondly remember this day, because my wife, who was pregnant at the time, was dancing at their wedding and the day after our daughter was born.
Years later Ian and I crossed paths again, as I worked as Business Solutions Manager at a pharmaceutical company and Inixion provided the company with additional consultancy support in addition to the then ERP Support partner we used. I worked there for several more years before the company changed direction, which prompted me to get in touch with Ian and ask if he needed any help, which is how I got on board with Inixion.
How did you get ‘into’ Sage X3
The pharmaceutical company I worked for managed the distribution of controlled medicines. We used Sage X3 to support the business’s financial, inventory and distribution functions. With Sage X3’s flexibility, we were able to develop and run some very bespoke and specific functionality to support the controlled environment we worked in.
How has Inixion changed since you joined us?
When I joined, I was the only project manager, other than Ian. We had two other consultants, two people looking after development and support, plus Greg looking after sales and Jo keeping us all in line. We were a small team looking after a relatively small group of customers.
We are now 4 times the size with customers across the globe. Things have changed quite a bit.
What do you think are the hardest and best parts of your job?
The hardest parts are also in some respects the most enjoyable, juggling the various projects and ensuring we keep up our great relationship with our customers.
What do you like best about working at Inixion?
We are a very tight team, with a great customer base.
What does a typical day at Inixion look like for you?
First thing in the morning usually involves logging onto the computer or jumping into a car/train/plane to visit a customer. Even if I’m travelling, I tend to get a few things progressed, then grab something to eat, before continuing with the interaction with the team or customer.
At Inixion we talk about ‘Making your business our business’. How do you experience that?
We are very lucky to have a great customer base, whom we have a very good relationship with, so it is very easy for us to engage with and work alongside our customers.
What do you think makes Inixion stand out from its competitors?
We see our work with our customers as a partnership and we work as part of their extended team.