Sage Enterprise Management for Service Industries2018-04-24T14:39:42+00:00

Sage Enterprise Management for Service

Providing post-sale, contracted maintenance or project related services drives the need for tight cost control, performance reporting, recording and communication.

Sage Enterprise Management Service Management, formerly known as Sage X3 for Service Industries, functionality helps keep a tight rein on costs whilst providing clear visibility and cross-departmental information.

Let us help assess your needs:

+44 (0)333 800 3606

Request a demo

Let us help assess your needs:

+44 (0)333 800 3606

enquiries@inixion.com

Request a demo

Exceed customer expectations

Whether a business is geared solely towards service management or combines it with manufacturing or distribution operations, visibility of information from all departments is key to meeting customer expectations.

Service contracts & warranty management: Providing options for management of differing service contract types, definition of cover and charging basis including component and labour elements, warranty management, renewals and revaluation coupled with optional automatic generation from specific sales movements.

Service requests: Identification of installed base and associated after-sales bill of materials with multiple allocation options including automation, time stamping, address management, spare parts consumption and stock issue monitoring. Planning of actions to be performed and recording of completed actions with solution identification and definition is followed up with definable report entry.

Knowledge base: Search options include: multiple key words, original request, solution, skills family, employee, creation date and content. Build your company’s own knowledge base which can be automatically queried by the service request to search for known solutions.

Customer installed base: Installed base can be automatically generated from sales to include location and physical item identification with pertinent information storage and retrieval including service and installation history, loan units etc. Have the information at your fingertips for future easy reference and efficiency.

Service contracts & warranty management: Providing options for management of differing service contract types, definition of cover and charging basis including component and labour elements, warranty management, renewals and revaluation coupled with optional automatic generation from specific sales movements.

Service requests: Identification of installed base and associated after-sales bill of materials with multiple allocation options including automation, time stamping, address management, spare parts consumption and stock issue monitoring. Planning of actions to be performed and recording of completed actions with solution identification and definition is followed up with definable report entry.

Knowledge base: Search options include: multiple key words, original request, solution, skills family, employee, creation date and content. Build your company’s own knowledge base which can be automatically queried by the service request to search for known solutions.

Customer installed base: Installed base can be automatically generated from sales to include location and physical item identification with pertinent information storage and retrieval including service and installation history, loan units etc. Have the information at your fingertips for future easy reference and efficiency.

Read more on the Service Solution
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Inixion Customer Stories

Streamline your business with Sage Enterprise Management

manufacturing in green FOR MANUFACTURING

Discrete, process or mixed mode management.

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FOR FINANCE

Robust company financial management.

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FOR DISTRIBUTION

Cutting edge stock, sales & logistics management.

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FOR SERVICE

Flexible service management, pre & post sale.

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Why our customers chose Inixion

TXO“TXO was growing at a phenomenal rate, and we were struggling with lots of unconnected solutions for different parts of the business, none of which were integrated... Sage Enterprise Management has simply transformed our business.”
Alan Ockenden, TXO Systems
Belzona-logo“Many thanks to Inixion for the instruction, guidance and support in making the Sage Enterprise Management implementation at Belzona a resounding success. From day one our users were finding the system more intuitive and simpler to use.”
Neil Robinson, Belzona
Avon-Rubber-Logo"Inixion, a Sage Strategic Partner specialising solely in Sage Enterprise Management, have more than justified our partner choice on more than one occasion; enabling Avon to gain the best from the system."
Mike DePasquale, Avon Rubber
Gilberts-198“We needed a solutions partner we could work with, trust and build a lasting relationship – we found that with Inixion. The Inixion team both helped and challenged us and worked with us through the project and beyond..”
Richard Gilbert, Gilberts Food Equipment

Our Customers

We’re very proud to have successfully implemented Sage Enterprise Management, formerly known as Sage X3, in many companies. We value customer feedback and can confidently share it with our prospective clients.

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