Service contracts & warranty management: Providing options for management of differing service contract types, definition of cover and charging basis including component and labour elements, warranty management, renewals and revaluation coupled with optional automatic generation from specific sales movements.
Service requests: Identification of installed base and associated after-sales bill of materials with multiple allocation options including automation, time stamping, address management, spare parts consumption and stock issue monitoring. Planning of actions to be performed and recording of completed actions with solution identification and definition is followed up with definable report entry.
Knowledge base: Search options include: multiple key words, original request, solution, skills family, employee, creation date and content. Build your company’s own knowledge base which can be automatically queried by the service request to search for known solutions.
Customer installed base: Installed base can be automatically generated from sales to include location and physical item identification with pertinent information storage and retrieval including service and installation history, loan units etc. Have the information at your fingertips for future easy reference and efficiency.