FAQs2023-10-27T08:59:27+00:00

FAQs

Self-serve on our Sage X3 FAQs, designed to answer the questions we hear on repeat. Your questions aren’t covered? Contact us today – we will be happy to help you.

General FAQs

What is Sage X3?2023-09-07T10:13:25+00:00

Sage X3 is an Enterprise Resource Planning (ERP) system designed for medium to large businesses. It allows you to take control of your entire business, from supply chain and sales through to aftermarket, while providing you with a faster, more intuitive and tailored business management solution.

Access our Sage X3 capabilities guide for more information.

What’s the difference between Sage X3 and general accounting software?2023-08-21T08:55:34+00:00

Accounting software only handles accounting, whereas Sage X3 is an enterprise-wide ERP that handles every business function, including accounting, finance, inventory management, manufacturing management, sales and logistics.

What type of company does Sage X3 support?2023-08-31T13:20:01+00:00

Sage X3 is designed for medium to large businesses. It’s particularly suited to manufacturing, distribution, wholesale, chemicals, pharmaceuticals, food/drink and services businesses.

It’s also popular for businesses that have outgrown their current accounting software or spreadsheets and/or need to replace multiple non-integrated applications. Additionally, Sage X3 is designed to handle multiple currencies, languages, countries, legislations and subsidiaries.

See our industries page to find out more.

Can you use Microsoft Excel with Sage X3?2023-08-21T08:56:28+00:00

Yes. Sage X3 offers an easy way to integrate with familiar applications like Microsoft Excel.

What are the core functional areas Sage X3 supports?2023-08-21T08:56:44+00:00

Sage X3 supports accounting and finance, reporting, purchasing and operations, inventory and distribution, manufacturing and sales and customer management.

What are some of the key benefits of using Sage X3?2023-08-31T13:17:11+00:00

Businesses that adopt Sage X3 see measurable benefits, including:

  • Targeted business growth via streamlined operations
  • Improved customer retention and satisfaction via quicker response times and instant access to customer information
  • Operational efficiency via eliminating redundant and manual data entry errors with integrated core functionality
  • Closer relationships with stakeholders, including customers, vendors, and employees, via better supply chain management
How is Sage X3 licensed?2023-08-21T08:57:21+00:00

Sage X3 is highly configurable and flexible. Whether you deploy the system on-premises or in the cloud, Sage X3 licensing is subscription pricing based—no more capital expenditure and reducing your ROI timeline.

How is Sage X3 deployed?2023-08-21T08:57:55+00:00

Depending on your preference, Sage X3 can be deployed in the cloud, on-premises or as a hosted solution. However deployed, access is through a standard (HTML 5 compatible – such as Chrome, Firefox, Edge, Safari etc.) Internet browser.

What modules are available in Sage X3?2023-09-07T10:16:31+00:00

There are three core platforms: Finance, Manufacturing and Distribution. Download our Sage X3 capabilities guide which tells you everything you need to know about Sage X3 including full functionality.

Does Inixion also work in the USA/Canada?2023-10-13T11:49:56+00:00

We are a fully accredited Sage North America partner and experts in international implementations of Sage X3. Many of our customers are in North America and are supported by our team in the UK. Moreover, we proudly assist many of our customers with their global subsidiaries, providing comprehensive support every step of the way.

Manufacturing

What is Sage X3 Manufacturing?2023-09-06T13:52:30+00:00

Sage X3 Manufacturing is one of the three core Sage X3 platforms, the other two being Sage X3 Distribution and Sage X3 Finance; Sage X3 Manufacturing, as well as providing the manufacturing functionality, also incorporates the functionality from the distribution and finance platforms – providing a holistic Business Management Solution. 

The Sage X3 for manufacturing ERP system is specifically designed for the manufacturing industry, providing advanced functionality for manufacturing-specific needs. It helps manufacturers achieve process and product consistency across varied operations and gain real-time visibility and operational control across their global supply chain.

Access our Sage X3 Manufacturing product guide for more information.

How is the Sage X3 Manufacturing licensed?2023-08-31T13:30:07+00:00

Licensing for Sage X3, irrespective of the core platform, is subscription-based; with different license costs depending on what additional modules and user licensing are required – enabling a tailored solution, based on standard licensing, to be formed. The Sage X3 Manufacturing platform also includes the functionality delivered through the Sage X3 Distribution and Finance platforms.

Can I link Sage X3 Manufacturing to my warehouse management system?2023-09-06T13:23:32+00:00

Sage X3 provides extensive integration capability to enable links to many third-party solutions including warehouse management systems. Sage X3 has a complementary Warehouse Management system available with close pre-built integration to Sage X3: Datalinx Warehouse Manager.

What are the deployment options for Sage X3?2023-07-31T11:44:50+00:00

Depending on your preference, Sage X3 can be deployed in the cloud, on-premises or as a hosted solution. However deployed, access is through a standard (HTML 5 compatible – such as Chrome, Firefox, Edge, Safari etc.) Internet browser.

Does Inixion also work in the USA/Canada?2023-10-13T11:49:56+00:00

We are a fully accredited Sage North America partner and experts in international implementations of Sage X3. Many of our customers are in North America and are supported by our team in the UK. Moreover, we proudly assist many of our customers with their global subsidiaries, providing comprehensive support every step of the way.

What is Sage X3, and how does it differ from other ERP solutions for manufacturing?2024-01-23T09:19:44+00:00

Sage X3 is an Enterprise Resource Planning (ERP) solution tailored for various industries, including manufacturing. What sets it apart is its flexibility, scalability, and specialisation in addressing the intricate needs of manufacturing businesses. Unlike generic ERP systems, Sage X3 offers industry-specific features and functionalities crafted to streamline manufacturing operations.

How does Sage X3 utilise real-time data to aid decision-making in manufacturing?2024-01-23T09:20:13+00:00

Sage X3 aggregates data from various sources across the manufacturing ecosystem in real time. This immediate access to accurate and comprehensive data allows decision-makers to have a holistic view of production, inventory, supply chain, and financials. This data-driven insight enables informed decision-making at critical junctures.

Can Sage X3 integrate with other systems commonly used in the manufacturing industry?2024-01-23T09:20:54+00:00

Yes, Sage X3 is designed to integrate with various systems commonly used in manufacturing, such as CRM systems, WMS (Warehouse Management Systems), BI (Business Intelligence like Sage Enterprise Intelligence – SEI) tools, and more. This integration ensures seamless data flow across different departments and systems, enhancing the overall efficiency of operations.

What specific features of Sage X3 assist in inventory management and optimisation for manufacturing businesses?2024-01-23T09:21:22+00:00

Sage X3 offers robust inventory management features like real-time visibility into stock levels, demand forecasting, automated replenishment, and multi-location inventory tracking. These features enable manufacturers to optimise inventory levels, reduce carrying costs, and meet customer demands efficiently.

How does Sage X3 address compliance and regulatory requirements within the manufacturing sector?2024-01-23T09:21:54+00:00

Sage X3 incorporates compliance and regulatory requirements into its functionalities. It helps manufacturers stay updated and compliant with industry standards and regulations, ensuring that decisions align with legal requirements, minimising risks, and avoiding penalties.

What kind of analytics and reporting capabilities does Sage X3 offer to support informed decision-making?2024-01-23T09:22:41+00:00

Sage X3 provides comprehensive analytics and reporting that enable users to generate detailed reports, visualise data, and gain actionable insights. Customisable dashboards and reports help in identifying trends, performance metrics, and areas needing attention for better decision-making.

Sage X3 – add-ons and integrations

Does Inixion also work in the USA/Canada?2023-10-13T11:49:56+00:00

We are a fully accredited Sage North America partner and experts in international implementations of Sage X3. Many of our customers are in North America and are supported by our team in the UK. Moreover, we proudly assist many of our customers with their global subsidiaries, providing comprehensive support every step of the way.

Can you use Microsoft Excel with Sage X3?2023-08-21T08:54:43+00:00

Yes. Sage X3 offers an easy way to integrate with familiar applications like Microsoft Excel.

I have a Warehouse Management System; does that easily integrate with Sage X3?2023-09-06T13:22:52+00:00

Sage X3 provides extensive integration capability to enable links to many third-party solutions including Warehouse Management systems. Sage X3 has a complementary Warehouse Management system available with close pre-built integration to Sage X3: Datalinx Warehouse Manager

I don’t see the add-on I require. Can you develop a custom add-on?2023-09-06T13:24:32+00:00

Inixion provides bespoke development services for Sage X3 and we would be delighted to discuss your requirements and how this is best achieved.  Get in touch with us about your requirements.

Is Sage Enterprise Intelligence (SEI) included in Sage X3?2023-09-06T13:25:01+00:00

No, SEI is an additional module and can either be included with the initial Sage X3 licensing or can be purchased separately.

Access our SEI product guide for more information.

I’ve heard Sage X3 doesn’t cover HR or expenses. We need this functionality.2023-09-01T08:13:53+00:00

Human Resources Management is quite specific and less related to the commercial/transactional functions of a business. Many businesses, therefore, choose the best HR solution for them. This is also true for Expenses Management, with more emphasis on the ease of capturing and reporting expenses – often remotely – than the ‘payment’. 

Inixion will work with you to ensure that the ERP and HR/Expenses solutions are a tight, cohesive business solution, subject to the integration capabilities of your chosen, best-of-breed, HR/Expenses solutions.  Inixion also offers an entry-level ‘HR’ solution – built with Sage X3.

Sage X3 – implementation and support

What types of training does Inixion offer for Sage X3?2024-02-13T12:15:31+00:00

We provide a range of training options for Sage X3 to ensure comprehensive knowledge and effective utilisation of the system. These training offerings include various options tailored to specific business needs.

We follow a “Train the Trainer” approach, which adds value and expedites user adoption of the Sage X3 solution. By appointing super users within your organisation, we provide them with comprehensive training encompassing all aspects of the system, ranging from administrator level to user level. These empowered super users then possess the knowledge and expertise to train their colleagues at the user level, ensuring a tailored training experience that focuses on individual needs. This ensures that knowledge is effectively disseminated throughout the organisation.

In addition, Inixion offers on-demand training for both new and existing users of Sage X3. This training can be conducted remotely or through face-to-face sessions, depending on the preference and requirements of the organisation. This training aims to increase user confidence, familiarise them with newly implemented or reconfigured processes, and ultimately enhance productivity and the quality of output.

In addition to implementation project training and ongoing training packages, our training solutions are designed to align with the specific needs of businesses, ensuring that organisations receive tailored training that addresses their unique requirements. With our comprehensive training offerings, we strive to enable businesses to optimise their usage of Sage X3 and maximize the benefits derived from the system.

How can Sage X3 training benefit users?2024-02-13T12:11:11+00:00

Sage X3 training offers numerous benefits to users, empowering them to fully capitalise on the potential of the system. We are dedicated to helping businesses rapidly and seamlessly unlock the advantages of their Sage X3 implementation. Our comprehensive and effective training programs enable users to optimise their workflow and achieve enhanced outcomes.

Our Sage X3 training can be conducted remotely or in-person, catering to the preferences and requirements of your organisation. Whether it’s training for groups or individuals, our programs aim to achieve the following objectives:

  1. Boost user confidence and onboarding: Through our training, we instil confidence in new users, enabling them to navigate the system with ease. By familiarising them with the functionalities and features of Sage X3, we facilitate a smooth onboarding process, allowing users to quickly adapt to their roles and responsibilities.
  2. Familiarise and train on new or modified processes: As businesses evolve and processes change, our training programs ensure that users have a comprehensive understanding of the updated workflows. We guide them through new or reconfigured processes, ensuring they have the skills necessary to operate within the system efficiently and effectively.
  3. Improve productivity and output quality: Our training aims to enhance the productivity and output quality of users. By equipping them with in-depth knowledge of Sage X3, they can optimise their utilisation of the system, streamline tasks, and achieve higher efficiency levels. This ultimately leads to improved output quality and increased overall productivity for your business.

In summary, Sage X3 training provided by Inixion delivers a multitude of benefits to users. It fosters confidence, accelerates onboarding, familiarises users with new or modified processes, and drives productivity and output quality. By leveraging our training expertise, businesses can maximise the potential of their Sage X3 implementation and achieve exceptional results.

Does Inixion also work in the USA/Canada?2023-10-13T11:49:56+00:00

We are a fully accredited Sage North America partner and experts in international implementations of Sage X3. Many of our customers are in North America and are supported by our team in the UK. Moreover, we proudly assist many of our customers with their global subsidiaries, providing comprehensive support every step of the way.

How often does Sage release new versions?2023-09-06T13:15:03+00:00

Sage currently provides new Sage X3 release updates twice per year.

Looking to upgrade? Download our Sage X3 V11 end-of-support guide.

What support options are available after the implementation when the system goes live?2023-08-21T08:53:09+00:00

Inixion works in partnership with you and offers support throughout the lifetime of your implementation.

Will Inixion manage my Sage X3 installation, or will I handle it?2023-08-21T08:52:53+00:00

This is part of the services provided by Inixion through the initial implementation of your Sage X3 system.

Who’s responsible for Windows updates, database maintenance, operating system errors/issues, etc?2023-09-06T12:39:56+00:00

As these aspects are not part of the Sage X3 system, they are the customer’s responsibility. Many customers choose to outsource these tasks to either third-party providers or through the hosting tenure.

How long will it take to implement Sage X3 for my business?2023-09-06T12:40:32+00:00

The actual installation of the Sage X3 system can be completed in just a few days. 

However, an end-to-end implementation of Sage X3, where we need to consider, configure, train and deploy for every business process to ensure a fully integrated Business Management system is much longer – typically more than 6 months, elapsed time, depending on the requirements and business complexity. 

Additional modules, third-party add-ons, and any integrations needed can affect this also.

Download our 5 lessons learned from hundreds of global ERP implementations guide.

Sage X3 – switching Sage X3 partner

How do I find out more about moving my Sage X3 support to Inixion?2023-12-20T08:59:40+00:00

We would be delighted to chat with you about moving to Inixion for Sage X3 support and services. Get in touch with us here.

Alternatively, our guide ‘Selecting the right Sage X3 support partner’ will help you consider your options.

Is it a simple process to switch Sage X3 partner?2023-12-20T09:00:39+00:00

Like the process you had when you signed up with your current Sage X3 provider, you sign a contract and agree on terms of business. There is a defined process to inform Sage about the change of partner. However, if your renewal date is some time ahead, we are happy to have a discussion with you and advise you on how to manage the transition. Get in touch with us here.

Download our ‘Selecting the right Sage X3 support partner’ guide.

Does Inixion also work in the USA/Canada?2023-10-13T11:49:56+00:00

We are a fully accredited Sage North America partner and experts in international implementations of Sage X3. Many of our customers are in North America and are supported by our team in the UK. Moreover, we proudly assist many of our customers with their global subsidiaries, providing comprehensive support every step of the way.

Sage X3 – moving to Sage X3

I’m on Sage 50/100/1000/200, and I’d like to move to Sage X3. Would this be classed as an upgrade/migration or a new implementation?2024-01-16T12:23:36+00:00

Moving from another Sage product, such as Sage 50/100/200/1000, means you would need a new implementation. It would be classed as a new ERP system.

All Sage solutions, including some of the older products, are quite different in how they are structured and deployed. Sage X3 is similar in this respect but we have had extensive experience with assisting customers with the move to Sage X3, irrespective of their incumbent system.

For more information, download our ‘It’s time to upgrade from Sage 500/1000 guide‘.

What are the benefits of ‘staying on Sage’?2023-09-06T13:05:53+00:00

Bearing in mind that, as noted above, all Sage solutions, including some of the older products, are quite different in how they are structured and deployed, it could be said there is no specific advantage to ‘staying on Sage’. However, Sage is keen to ensure there is a pathway for customers from an older product to Sage X3 and we can, on behalf of the customer, discuss with Sage some key benefits which can include:

  • Maintaining a historical archive 
  • Promotional incentives 
  • Continual usage of some external complementary tools such as Sage Enterprise Intelligence (SEI)

Note that these are considered by Sage on a case-by-case basis.

How do I know when it’s time to replace my current Sage system?2023-09-06T13:08:07+00:00

Typical statements we hear from customers who approach us to implement Sage X3 from an older version of Sage tell us:

  • My current system can’t keep up
  • Reporting and managing data is becoming more challenging
  • Our company has grown or gone through M&A activity, and we need a system that can handle this growth in data and systems
  • I want more than an accounting system now our business has expanded

Download our guide ‘Signs it’s time to upgrade/replace your ERP system‘ or get in touch with us if you’re considering moving to Sage X3.

Does Inixion also work in the USA/Canada?2023-10-13T11:49:56+00:00

We are a fully accredited Sage North America partner and experts in international implementations of Sage X3. Many of our customers are in North America and are supported by our team in the UK. Moreover, we proudly assist many of our customers with their global subsidiaries, providing comprehensive support every step of the way.

Sage X3 Chemicals

What capabilities does Sage X3 have that support chemical companies/pharmaceuticals?2023-09-06T14:39:19+00:00

Sage X3 is well-suited to chemical businesses and Inixion has several ‘chemical’ based customers. Some of the features Sage X3 offers chemical businesses are:

  • Mixed-mode manufacturing process planning
  • Formula/recipe and potency management
  • Extensive quality control and traceability of lots, sub-lots, ingredients and allergens
  • Forward/backward scheduling 
  • Stock status, shelf-life management and expiry tracking 
  • Distribution and packaging management

Access our Chemicals without Chaos guide for more information.

How is Sage X3 licensed?2023-08-21T08:40:33+00:00

Sage X3 is highly configurable and flexible. Whether you deploy the system on-premises or in the cloud, Sage X3 licensing is subscription pricing based—no more capital expenditure and reducing your ROI timeline.

What are the deployment options for Sage X3?2023-08-21T08:40:51+00:00

Depending on your preference, Sage X3 can be deployed in the cloud, on-premises or as a hosted solution. However deployed, access is through a standard (HTML 5 compatible – such as Chrome, Firefox, Edge, Safari etc.) Internet browser.

Does Inixion also work in the USA/Canada?2023-10-13T11:49:56+00:00

We are a fully accredited Sage North America partner and experts in international implementations of Sage X3. Many of our customers are in North America and are supported by our team in the UK. Moreover, we proudly assist many of our customers with their global subsidiaries, providing comprehensive support every step of the way.

Sage X3 Distribution

What is Sage X3 Distribution?2023-09-06T14:01:37+00:00

Sage X3 Distribution is one of the three core Sage X3 platforms, the other two being Sage X3 Manufacturing and Sage X3 Finance; Sage X3 Distribution, as well as providing the distribution functionality, also incorporates the functionality from the manufacturing and finance platforms – providing a holistic Business Management Solution. 

The Sage X3 for Distribution ERP system is specifically designed for the distribution industry, providing advanced functionality for distribution-specific needs. It helps distributors achieve process and product consistency across varied operations and gain real-time visibility and operational control across their global supply chain.

Access our Sage X3 Distribution product guide for more information.

How is Sage X3 Distribution licensed?2023-08-21T08:37:27+00:00

Licensing for Sage X3, irrespective of the core platform, is subscription-based; with different license costs depending on what additional modules and user licencing are required – enabling a tailored solution, based on standard licencing, to be formed.

The Sage X3 Distribution platform also includes the functionality delivered through the Sage X3 Manufacturing and Finance platforms.

Can I link Sage X3 Distribution to my Warehouse Management System?2023-09-06T13:23:11+00:00

Sage X3 provides extensive integration capability to enable links to many third-party solutions including Warehouse Management systems. Sage X3 has a complementary Warehouse Management System available with close pre-built integration to Sage X3: Datalinx Warehouse Manager.

What are the deployment options for Sage X3?2023-08-21T08:38:13+00:00

Depending on your preference, Sage X3 can be deployed in the cloud, on-premises or as a hosted solution. However deployed, access is through a standard (HTML 5 compatible – such as Chrome, Firefox, Edge, Safari etc.) Internet browser.

Does Inixion also work in the USA/Canada?2023-10-13T11:49:56+00:00

We are a fully accredited Sage North America partner and experts in international implementations of Sage X3. Many of our customers are in North America and are supported by our team in the UK. Moreover, we proudly assist many of our customers with their global subsidiaries, providing comprehensive support every step of the way.

Sage X3 Food/beverages

What capabilities does Sage X3 have that support food and beverage businesses?2023-09-06T14:34:56+00:00

Sage X3 is well suited to food and beverage businesses and uses pre-defined business rules and processes. Some main features include:

  • Lot tracking and traceability
  • Quality control management
  • Batch production quality management
  • Formula and recipe management
  • Planning and scheduling
  • Inventory management
  • Single and multisite, multi-currency – intercompany trading etc. – as standard
  • Reporting and business analytics 

Access our Sage X3 for Food and Beverages guide for more information.

How is Sage X3 licensed?2023-08-21T08:39:17+00:00

Sage X3 is highly configurable and flexible. Whether you deploy the system on-premises or in the cloud, Sage X3 licensing is subscription pricing based—no more capital expenditure and reducing your ROI timeline.

What are the deployment options for Sage X3?2023-08-21T08:39:33+00:00

Depending on your preference, Sage X3 can be deployed in the cloud, on-premises or as a hosted solution. However deployed, access is through a standard (HTML 5 compatible – such as Chrome, Firefox, Edge, Safari etc.) Internet browser.

Does Inixion also work in the USA/Canada?2023-10-13T11:49:56+00:00

We are a fully accredited Sage North America partner and experts in international implementations of Sage X3. Many of our customers are in North America and are supported by our team in the UK. Moreover, we proudly assist many of our customers with their global subsidiaries, providing comprehensive support every step of the way.

Sage X3 for services businesses

What type of services business do you support using Sage X3?2023-09-06T14:20:50+00:00

We already support several different types of services businesses including hospitality businesses, logistics, and aviation services. We can support all types of services business. Get in touch with us to discuss your project or access our Sage X3 Service guide for more information.

What are the main capabilities of Sage X3 for managing services?2023-09-06T14:21:48+00:00

Sage X3 simplifies service and maintenance procedures. Sage X3 includes service, contract management and project management capabilities. 

Access our Sage X3 Service guide for more information.

How is Sage X3 licensed?2023-08-21T08:42:31+00:00

Sage X3 is highly configurable and flexible. Whether you deploy the system on-premises or in the cloud, Sage X3 licensing is subscription pricing based—no more capital expenditure and reducing your ROI timeline.

What are the deployment options for Sage X3?2023-08-21T08:42:48+00:00

Depending on your preference, Sage X3 can be deployed in the cloud, on-premises or as a hosted solution. However deployed, access is through a standard (HTML 5 compatible – such as Chrome, Firefox, Edge, Safari etc.) Internet browser.

Does Inixion also work in the USA/Canada?2023-10-13T11:49:56+00:00

We are a fully accredited Sage North America partner and experts in international implementations of Sage X3. Many of our customers are in North America and are supported by our team in the UK. Moreover, we proudly assist many of our customers with their global subsidiaries, providing comprehensive support every step of the way.

Go to Top