Gilberts Case Study2018-04-17T14:27:48+00:00

Sage Enterprise Management: Gilberts customer story

“We didn’t just need a new system – and our previous one was holding us back – we also needed a solutions partner we could work with, trust and build a lasting relationship – we found that with Inixion. The Inixion team both helped and challenged us and worked with us through the project and beyond; not just as a supplier but as a real stakeholder.”

Richard Gilbert, Gilberts Food Equipment

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Let us help assess your needs:

+44 (0)333 800 3606

enquiries@inixion.com

Request a demo

Gilberts Food Equipment Limited (“Gilberts”), a family business, was started in the 1950’s by the current Managing Director, Richard Gilbert’s grandparents. They are an importer and distributor of high-end kitchen and related catering equipment to trade catering suppliers, restaurants and hotels as well as the general public.

Gilberts trade under several distinct brands including Top Gourmet, Absolut Form and Cater Clear.

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The story so far

The project

The legacy Kerridge system previously used by Gilberts offered little or poor integration possibilities to modern applications and this was a key requirement for the project. Gilberts also required a ‘one stop shop’ – with Inixion providing implementation consultancy, training, on – going services, and support – in conjunction with hardware and infrastructure.

Other key project requirements were to enable the storage and easy retrieval of product images for use throughout the system with close links to external information. Centralisation of data removed the need for spreadsheets and other databases as well as real-time integration between stock and financial controls.

Implementation

“The implementation process was amazing, customers had no knowledge we were even changing our system, other than that service levels actually improved”.

Richard Gilbert, Managing Director, Gilberts Food Equipment

Results

The entire project was delivered not just on time and budget but satisfied the key requirements of Gilberts management providing a solid platform for the future.

In addition to replacing the Kerridge system, interfaces to web and e-commerce sites were delivered along with Microsoft Office integration and other applications. Full drill-down capability from any aspect of stock movement or transaction provides Gilberts with the visibility of stock they required along with extensive reporting and analytical functionality.

Lasting relationship

“Moving to a new system was crucial to Gilberts – we needed a platform to support our growth, particularly with the web – Sage Enterprise Management gives us this and much more”

“We didn’t just need a new system – and our previous one was holding us back – we also needed a solutions partner we could work with, trust and build a lasting relationship – we found that with Inixion. The Inixion team both helped and challenged us and worked with us through the project and beyond; not just as a supplier but as a real stakeholder.”

Richard Gilbert, Managing Director, Gilberts Food Equipment

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