The reputation and support offered by the ERP vendor play a significant role in the selection process. A vendor with a strong industry reputation and a history of successful ERP implementations is more likely to provide a reliable and effective solution. Additionally, the level of customer support via an accredited reseller, including training, technical assistance, and post-implementation support, is critical for resolving any issues that arise quickly. Choosing a vendor known for excellent customer service ensures that the business will have the support it needs to maximise the benefits of the ERP system.